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4.3 | 195 Reviews

28 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator

LG LMXS28596S

Available in 2 Color(s)

Features

  • 28 cu. ft. Capacity
  • InstaView™ Door-in-Door®
  • PrintProof™ Finish
  • Double Freezer Drawers

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 69 3/4"
  • Depth: 36 1/4"
  • Energy Star Rated: Yes
  • Refrigerator Size: 27.8 (cu. ft.)
  • Fresh Food Capacity: 18.6 (cu. ft.)
  • Freezer Capacity: 9.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: Yes

See More

 
Make your home more environmentally friendly

This refrigerator has been recognized by the U.S. Environmental Protection Agency's 2021 ENERGY STAR Emerging Technology Award for its potential to significantly reduce greenhouse gas emissions.


Raid the Fridge Without Losing Your Cool

InstaView™ Door-in-Door® refrigerators have a sleek glass panel that allows you to see inside the easy access door without letting the cold air out. Simply knock twice on the glass to illuminate the contents within.


Store More.

Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.


The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof™ fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.


The Ultimate In Organization.

Leave the pint of ice cream and frozen turkey where they belong. With 2 separate freezer drawers, you have easy, organized access to the things you need often-and ample, lower space for the things you don't.


Most shelf space.*

Ice makers are great, but not if it means you can't fit all of your food in the fridge. The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.


Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.


Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone.

Features

  • 28 cu. ft. Capacity
  • InstaView™ Door-in-Door®
  • PrintProof™ Finish
  • Double Freezer Drawers
  • Door Cooling+
  • ThinQ® Technology with ThinQ Care
SUMMARY
Series LG
Type French Door
Door Type 4-Door
InstaView™ Door-in-Door® Yes
Door-In-Door® with ColdSaver™ Panel Yes
Total Capacity (cu.ft.) 27.80
Color PrintProof™ Stainless Steel
CAPACITY
Refrigerator (cu.ft.) 18.60
Freezer (cu.ft.) 9.20
Total Capacity (cu.ft.) 27.60
ENERGY
Energy Consumption (kWh/Year) 724
ENERGY STAR® Qualified Yes
WATER & ICE SYSTEM
Ice & Water Dispenser Yes
Dispenser Type Integrated Ice & Water Dispenser
Daily Ice Production (lbs) 3.5 lbs
IcePlus™ Production (lbs) 3.8 lbs
Ice Storage Capacity (lbs) 2.5 lbs + 4.0 lbs
Ice System Slim SpacePlus®
Dispenser Light Yes
Water Filter LT1000P
COOLING
Linear Compressor Yes
Smart Cooling™ System Yes
Door Cooling+ Yes
Temperature Sensors 6
Fresh Air Filter Yes
Evaporator 1
Refrigerant R600a: Low Global Warming Potential, Zero Ozone Depletion Potential and More Energy Efficient Refrigerant than R134a
CONVENIENCE
Display Type Membrane / White LED
Temperature Controls Electronic/Digital
Door Alarm Yes
Child Lock Yes
Auto Closing Door Hinge Yes
LoDecibel™ Quiet Operation Yes
REFRIGERATOR
No. of Shelves 4 Split(3 Fixed+1Folding)
Folding Shelf 1
Cantilevered Shelves Hybrid Cantilevered
Shelf Construction Spill Protector™ Tempered Glass
Crisper Bins 2 Humidity Crispers
Glide N' Serve™ Drawer Yes
Temperature Control Pantry Yes
Refrigerator Light Ceiling LED
REFRIGERATOR DOOR
InstaView™ Door-in-Door® Yes
Door-In-Door® with ColdSaver™ Panel Yes
No. of Bins 7 Total (Including Door-in-Door®)
Door Bin Construction 1 Piece (clear)
FREEZER
Upper Freezer Light Premium LED
Lower Freezer Light No
Door Type Pull Drawer
Drawers 2-Tier Organization
DuraBase™ Solid Drawer Base Yes
Drawer Divider Yes
Freezer Handle Vista
THINQ® SMART FEATURES
Wi-Fi Enabled Yes
ThinQ Care Yes
Works with Google Assistant, Amazon Alexa
SmartDiagnosis™ Yes
MATERIALS AND FINISHES
Contour Door Yes
Hidden Hinges Yes
Surface Smooth
Fingerprint & Smudge Resistant Exterior Yes
Handles Matching Commercial Handles
All Available Colors PrintProof™ Stainless Steel, PrintProof™ Black Stainless Steel, PrintProof™ Matte Black Stainless Steel
Blowing Agent Cyclopentane - Low Global Warming Potential, and Zero Ozone Depletion Potential Blowing Agent
DIMENSIONS/CLEARANCES/WEIGHTS
Depth with Handles 36 1/4"
Depth without Handles 33 3/4"
Depth without Door 29 1/8"
Depth (Total with Door Open) 48 5/8"
Height to Top of Case 68 3/8"
Height to Top of Door Hinge 69 3/4"
Width 35 3/4"
Width (Door Open 90 with Handle) 44 1/4"
Width (Door Open 90 without Handle) 39 1/4"
Door Edge Clearance with Handle 4 1/2"
Door Edge Clearance without Handle 1 1/3"
Installation Clearance Sides 1/8", Top 1", Back 2"
Weight (Unit/Carton) 322 lbs. / 347lbs.
Carton Dimensions (WxHxD) 38" x 73" x 39"
LIMITED WARRANTY
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 69 3/4"
  • Depth: 36 1/4"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 27.8 (cu. ft.)
  • Fresh Food Capacity: 18.6 (cu. ft.)
  • Freezer Capacity: 9.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: Yes

Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.3 out of 5

81% of reviewers recommend this product.

1 Stars

I fell in love with this refrigerator in the store

Kellynickle 11/26/2022

We bought our refrigerator on October 27th it worked for a whole 2 weeks and then the freezer stopped working. We have an LG service technician coming out on November the 29th. I am really hoping that it can be fixed.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Broken

Red3600 11/21/2022

I have been without refrig since Oct 30. We plugged it in and light was on for 1 min then it hadnt worked since. Oct 30. It is brand new and glad it had a warrenty.On Nov 22 we are to get the mother board. Pray that this fixes it. I have been patient but this really has been rough.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Very Disappointed

T Williams 11/21/2022

We have been LG customers for many years and all our appliances and TVs in our house are LG products. This fridge was purchased new in late 2019 for our new house. It stopped cooling about 2 months ago and we found out there is a recall on it. LG sent out a technician 4 times and they are unable to repair the fridge. They have offered to buy it back from us at a significant depreciation. I am very disappointed in this LG product.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
3 Stars

some good things some annoying things

CAGMD 11/21/2022

Love the beverage compartment. Nice size. Two major annoying things: the open door alarm cannot be shut off and the thermostat window in front does not reflect the actual temperature but rather just what the temperature is SET at.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

The Refrigerator that has it all

LMXS28596S Best features 11/19/2022

Well designed and super convenient. Visitors say they get refrigerator envy when they visit. No regrets.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Extremely Happy

Dave1015 11/17/2022

We have had this for about 2 months and could not be happier. Love the Knock Knock door that lights up. Extremely quiet. Another Huge feature for me is how easy it is to keep the outside clean. Our previous refrigerator Stainless Steel had to use a specific spray cleaner and was a huge chore to keep clean. This new fridge simply wipes clean.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great Features

HAWYN808 11/15/2022

I brought this freezer because of the storage space it offers and I love the features.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Kids love it.. so do we

Abhi M 11/14/2022

we recently bought a new house and got pretty much all the appliances new except refrigerator and kids were smitten seeing this one in store... and we finally gave in to really enjoy and appreciate it... the insta view is a hit with us and our guests...
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Refrigerator

Jody Adkins 11/14/2022

I bought this and was told it would be a three month wait we were in the process of going to Florida so he could have surgery do the wait was not a problem. It actually came in in three weeks. My husband feel in love with this refrigerator that he never got to see. He passed before we got home. I love this refrigerator and Im very happy with it.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Piece of crap

RC1959 11/13/2022

Owned product 2 years. Ice maker went out and then the compressor quit. Ice maker still not working after four months. DO NOT BUY
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great refrigrator

Jimhag 11/7/2022

Bought it 3 years ago. Never had any issue until the freezer compressor died. LG offers 5 year warranty of compressor. It took just one call to get a technician to our house to change the compressor. Thanks it works fine.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

This frig is amazing warna when I leave door open

Waltraud 11/6/2022

I bought my frig June 2021 love all especially divided French doors and 2 bottom freezer drawers can find food much easier.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Nice refrigerator

Peggysue70 10/30/2022

Like the see through door on right side. Works well. Dislike the taste of the filtered water
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Outstanding functionality

Peggy Cox 10/26/2022

The four doors are awesome. Saves me time and electricity usage in opening only the door I need. Organized design in that I store what I use most in most convenient door. Great engineering
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Still no ice from the ice maker

DarlaMark 10/23/2022

The refrigerator works well the ice maker doesnt.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Have had trouble since purchasing

mr57 10/22/2022

I bought this in July and the ice maker has not worked since. Sent for the rebate in July still havent seen it. LG is not something I will buy again
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Great features but not working properly now

Shipman 10/20/2022

We purchased this refrigerator 11 months ago. We had been very pleased overall until all of a sudden squeaky sounds that eventually got loud and louder. A code appeared. Look up codes that indicate possible problems with fan which did stop working. Called for service and that took over 2 weeks for someone to come out and tell us what we already knew. Temperature varies and 2 morning we found water on the floor from the ice maker melting ice. A Fan has to be ordered. This is the second week and we have not received information on when this part will be in. I am willing to review again but for now paying a high price for a refrigerator that we dont trust now is hard
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Quality

 

Value

 
3 Stars

Compressor brown down after 3 years.

Burce Lee 10/19/2022

Compressor brown down after 3 years. Ice maker is a nightmare ice stuck on the ice bin did not automatic drop down.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

A Great Refeigerator

DB New LG Refrig Owners 10/18/2022

Weve had this refrigerator for a little over a month now and it is fantastic and Parks shes our expectations
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Excellent

Fcoge 10/16/2022

Love the door in door feature. Plenty of space for all our food.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great refrigerator with amazing features

JLopez1027 10/11/2022

I purchased the refrigerator over 12 months ago. I love the design with the French doors. Its very spacious along with the bottom two freezer drawers
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Hasnt Disappointed

KJT2 10/11/2022

I have had my new refrigerator for several months now. So far so good. I really like the 2 bottom drawers. The knock knock on the door to see inside is just cool and fun. This refrigerator holds more items than my other refrigerator and I like the extend a shelf. I will say the only thing I have had to get used to is the ice maker. It is small and will not produce large amounts of ice so I always keep a bag of ice in bottom freezer.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Most favorite refrigerator ever owned

Gram Linda 10/11/2022

I love this refrigerator especially the double freeze drawers. It is so much easier keeping items organized than with one deep drawer. The narrow insta view door is great. I keep often used items in it and it makes it so handy. The overall look is beautiful This item was back ordered and I waited months to get this model and Im so glad I waited. It was worth the wait.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Heaven

Egarypaige 10/8/2022

I love my new refrigerator. The inner design and space are exceptional. The double spacious freezers and ice maker are heavenly. Wi-Fi and diagnostic monitoring is impressive. Love it.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Does not cool properly

tjmcos 10/5/2022

After about 2 1/2 months into ownership I go to the fridge for a late night lemonaid before bedtime pull out the 1/2 gallon bottle loosen the cap and get a rush of fermented gas and notice that the bottle and lemonaid is relatively warm and not as cold as it should be. At that point I place a thermometer in the upper compartment and after a few days I notice that no matter the chosen temperature 33 degress F chosen the temp rarely or never got down below 40. To shorten the story first contact for service on 9/19 5 contacts later and no one has any record of the contacts and requests although I have the CNN numbers and screenshots. Sixth contact on 9/30 with a new request from the website and finally on 10/3 a call about repair scheduling. I guess persistence counts but scary that they already knew that the Inverter Linear needs replacement with parts ordered. Saga is not yet over. Well see what happens now. Chose product quality down below but I reserve the right to amend. Again the terms conditions link does not work.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

LG GOOD BRAND

EBB2022 10/5/2022

THIS IS A BEAUTIFUL REFRIGERATOR. HOWEVER THE TOP PORTION NEEDS TO HAVE MORE SPOTS TO ADJUST THE MOVABLE SHELVES. I LIKE THE 2 THE FREEZER DOORS BUT THERE IS NO ORGANIZATION FOR FROZEN ITEMS
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Crystals LG Refrig

Scotty 19 10/4/2022

We purchased this LG refrigerator when our old one died. We have been very happy with it especially the new two draw freezer. Our two negatives are the water coming out of the refrigerator is not as cold as it was in our past LG and the ice maker is very slow in producing new ice.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

The Best Refrigerator

Kay Ajiboye 10/4/2022

Since I bought this refrigerator in less than a month it had surpassed expectations. My previous fridge from day one makes so much noise. This presents one seems light it not working because you dont hear nothing but its actual Leominster wonders of cooling and freezing. I usually hear ice making process from my previous one I can hear when ice is dropping into the container this is so quiet and smooth ice making. The refrigerator is beautiful it has given the kitchen a new and different ambience. Double tap feature to sees your drinks without opening door is more than a plus. The vegetables and fruit compartment is saving us lots of wastage because they stay and remain fresh for Howard of 2 weeks and more now a constant problem with our old refrigerator. WiFi feature that gives updates on the refrigerators performances is so peace of mind to know how fridge is working the ability to adjust the temporary and other things from the app on my phone is one the best part of my life for this refrigerator. The control panel is such an easy and smooth to navigate its so fast to change from one function to another. I love the fact that I have 2 separated freezer compartment I am able to know what items is where and makes its easier to retrieve items without digging to the base of frezzer. This is a plus plus and plus refrigerator and will recommend to anyone.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great features attractive unit

C0w60y 9/27/2022

Nice features great looking unit. I hope it lasts.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

Nice with some issues

John Mitchell 9/26/2022

We enjoy the French door style Nice design except the ice crushing knives became overwhelmed and the small driven gear split in two That took the auger gear out of action so now we dont have ice crushed or cubed Only cold water from the slim space unit. This should NOT happen with something only two years old
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Excellent quality

Mikep0826 9/25/2022

Everything done as promised excellent delivery delivery persons were very careful and knowledgeable
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
3 Stars

Needs improvement

Teaci 9/24/2022

The Ice machine hasnt worked from the start. It accumulates on the right side and I constantly have to push it over to even it out. The fridge is level. The light in the panel used to turn on when you opened it but now the entire fridge light turns on. Knocking on it does not turn on the light.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great valueexcellent features

Rabbit4235 9/23/2022

Ive had this for almost a month it works great its not perfect of course but I feel it is well worth the purchase.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great product

BobM1971 9/22/2022

We love all the space and the peek a boo feature. Absolutely recommend this fridge
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Ice Maker does not Work

KGon 9/21/2022

I bought this refrigerator a couple of weeks ago and from the first day the Ice Maker is not working.Too expensive for it not to work. Very disappointed. Not happy.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

No reliable

Dlic 9/21/2022

This is one of the worst refrigerators I have ever owned In three years this is a second time the ice maker failed and since august it still is not working and the freezer frig is not working after 6 attempts it is till not working And I am still trying to get a refund under the warranty from LG
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Love the door in door.

BettyN 9/18/2022

We purchased this a month ago and so far we love it. Icemaker is noisy. If I had to say that it had any flaws that would be the flaw. Everything else so far is great.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Nice but

touchdown2nd 9/17/2022

Nice frige but the ice maker doesnt work. And if you dont live in a sizable city they wont even try to fix it.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Excellent refrigerator

Derik Hrubosky 9/17/2022

Refrigerator was making ice and had a weird taste but after dumping the ice numerous times the ice is perfect now Excellent refrigerator
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

This is a pretty good refrigerator

Great Refrigerator 9/15/2022

I was told this refrigerator had two ice makers. I bought it for that reason. It doesnt. The ice maker works well though. I love that little clear view door despite not wanting it. We keep our condiments and water cups in it. It makes it so easy to grab the catsup or whatever. Its a lot bigger inside than my old one. I love the retractable shelves. I love the two drawer freezer. The top drawer is slightly shallow but is good for my dogs food and cheese. Its also where the duplicate ice tray is. You can store ice cubes for high traffic times. Its gonna be great for holidays. The one thing I hate is theres no light on the ice and water dispenser.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

JBalok 9/13/2022

Still getting use to it. Love the room. Ice maker is too small and water still has a plastic taste.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Nice upgrade

Sayjust 9/10/2022

Purchased after older LG MODEL WENT KAPUT. Enjoying see through door. Just wish it and split freezer were a tad bit bigger.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Large capacity to store food

Malfavon 9/10/2022

I bought this 8 months ago. Over all I am happy with the fridge with the features and space that the fridge offers until it broke on me and had to through everything away. I like the alarm if you left a door open by accident. But I am disappointed it because the fan broke on my fridge 2 weeks ago and they will not be able to fix it until October 6. That is almost a month with out a fridge. LG didnt really do anything to offer meal repayment or offer to access a temporary fridge or any other solution. I didnt really expect a brand new fridge to broke so soon and specially that is taking a Month to fix it.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Best choice compared to other brands

KH2022 9/7/2022

Refrigerator was perfect for our needs. Works great
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Functional and Noiseless Fridge

Ade64 9/5/2022

The Fridge is exceptional for many reasons one is the functionality. With the design you dont have to open the fridge interior unnecessarily keeping it cold all the time. Second is that the fridge is almost without any compressor noise making it perfect for the open floor design. Lastly I like the fact that I can make adjustments to the temperature and through WiFi and the periodic diagnostic activities reporting is unparalleled I love the fridge
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Fair warning Do not buy

CPhillips 9/2/2022

I bought this refrigerator 19 months ago. About 3 months ago the bottom drawer started to frost over and became impossible to open. I reached out for support and they recommended that I defrost the unit....4 times. Everytime I reach out I get the same response with a different agent. They simply tell you to defrost it for 24 hours and then ty to use it again. Ive lost more food and patience than I care to discuss via this post. The unit is now a pretty kitchen ornament and with the lack of support I guess Ill pick another brand that will be worth the cost. If you decide to go with this unit for its aesthetics....good luck.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Review LMXS28596S

Jim Yoss 9/1/2022

My Wife and I like our new refrigerator. It works as intended.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Our Freezer dispenses Ice with a foul taste

Maurice N 9/1/2022

Ive already complained numerous times to Pacific Sales vendor and have replaced the water filter. Water tastes fine but Ice has a medicinal odor. LG solution is to send a water filter with no follow up. Terrible customer service.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

The refrigerator has error code covered by LG

Noah Olsen 8/30/2022

We bought our house with this LG refrigerator it had a error code after calling in several time finally we were able to get an appointment for a repair person to come out to fix the unit we had to wait one month for our appointment the customer service representative said if they could not fix it we would get a new refrigerator and no one showed up.. I called customer service and the sales representative said that she was sorry but that did not fix the unit either.. we were offered a refund of the purchase price unfortunately the same refrigerator now costs double what it costed when it was purchased.. I was very frustrated I asked if we could get a replacement considering that is what were were told over a month ago.. I was told it would be forwarded to the escalation department and they would contact us back in 5-7 businesses days.. that was almost two weeks ago I would say that LG is all talk no action Very disappointed Sticker on the refrigerator says LG is number 1 in customer service but it is hard to even get a real person on the line We are still waiting for our call back
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Awesome refrigerator

Kcov15 8/26/2022

Weve had this refrigerator for almost a month. We absolutely love it Spacious Love the fact that fingerprints dont show. Just overall great refrigerator
Originally posted on lg.com

Yes, I recommend this product

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